Frequently Asked Questions
Everything you need to know about shopping at PatPat
How long does shipping take?
Standard shipping typically takes 7-15 business days depending on your location, while express shipping usually arrives within 3-7 business days.
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached.
How do I choose the right size for my child?
Each product page features a detailed size chart. We recommend measuring your child and comparing those measurements to our guide, as sizes can vary by style.
Are your materials safe for babies?
Yes, we prioritize safety and comfort. Our products are made from high-quality fabrics that meet international safety standards for children's apparel.
Can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your country.